NEWSCCM Failing to Install Console Extensions

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Boltsfan91

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Hello,

New user to the forum, but a long time lurker. I am being faced with what has proven to be a difficult challenge for our org, as well as for Microsoft to troubleshoot.
When going to install a new extension, either directly from a .CAB file or from the Community Hub (RightClick Tools), we are getting a failure that says unable to install because the extension already exists in the site. The extensions however, are nowhere to be found.

I have verified all hierarchy settings are correct to my knowledge and from other peoples experience.

Windows Server 2019
SCCM Version 2211
Console Version 5.22.11.1061.1000

I have attached two screenshots below and am looking for any tips possible.

Thanks!
Console Extension Failure.png SCCM Console Extensions Current.png
Garth

Garth

Well-Known Member
Staff member
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Recast has it own support forum.https://discourse.recastsoftware.com/
However I would go directly to Recast portal and download the latest version from there, the Community hub is deprecated.

Also keep in mind that I do work for Recast but more on the Endpoint Insight product.
OP
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Boltsfan91

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  • Thread Starter
  • #3
Hi Garth,
Thanks for that. My primary concern right now is the SolarWinds extension, but the fact that the RightClick tools gave the same error was weird to me.

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